Missed-Call Text-Back & Reviews
Follow up automatically when calls go unanswered, and ask customers for reviews at the right moment.
Clinics, salons, trades and appointment-based businessesMake the next step simpler.
When your team misses a call, the opportunity may go to a competitor. Review requests are inconsistent and staff spend time chasing manually.
Rather than leaving you to find and connect separate GHL settings, this package creates a focused implementation with agreed acceptance criteria. We start by reviewing your existing account and goals, confirm the relevant configuration, then build and test the defined work. Nothing extra is silently bundled into the commitment.
What’s included
Each deliverable is reviewed during kickoff and documented in your written scope.
- Missed-call trigger and response automation
- Customizable text-back wording
- Reply routing and staff notification logic
- Post-appointment or post-service review request flow
- Google review link integration
- Reply templates and opt-out handling
- End-to-end tests and handover notes
How we deliver it
We map missed-call and completed-service scenarios.
We configure compliant responses and reputation follow-ups.
We test real cases and show your team how to monitor replies.
What we need from you
To work efficiently, you will need an active GHL account with the correct user permissions, a contact person for approvals, approved service information and any existing workflow requirements. We will request credentials through appropriate delegated access where possible rather than asking you to email passwords. For messaging, booking and AI services, accurate business hours, consent requirements and approved scripts are essential.
We test on relevant desktop and mobile flows, review the items included in scope, and explain what the team can maintain themselves. If a requested integration or external approval falls outside the initial plan, you receive an updated scope before that work proceeds.
Frequently asked questions
Will it text everyone who calls?
The workflow will be scoped to the correct missed-call scenarios and configured with the required consent and suppression rules.
Can staff take over a conversation?
Yes, response routing and staff alerts can be included in the configured flow.
Does this work with my current number?
Compatibility depends on how the number and call routing are configured. We check this before starting.
Can you connect our Google review link?
Yes, a verified business review link is part of the proposed setup.
Are SMS costs included?
Usage and carrier fees are separate from the setup quote.
Related setup services
Choose an additional package only if it solves another problem in your customer journey.
Get a clear scope and fixed project quote.
We will confirm price, delivery expectations and the exact set of deliverables before work begins.